Dear Tailor4Less, I found your company online after reading an article about the new industry of online custom tailoring. I was skeptical, because one expects not only a high level of craftsmanship in a custom suit, but also a high level of customer service in a tailor.
These articles said you offered both. I am getting married in May, and my fiance decided to order from your company. After paying for 2 suits to be made for himself and his best man, he was told that you "ran out of fabric" for the third suit for his groomsman. With only weeks to go before the wedding, your representatives have not budged to help accommodate him in choosing a new fabric for all 3 suits.
Instead, my fiance and his best man have to pay for the 2 suits, and then have a 3rd made in another fabric. For anyone who knows the art of wedding clothing, this is UNACCEPTABLE. I am astonished at your poor customer service, and I will rail about it all over the internet, since it seems, we have no other option at this point. You are a new industry to be sure, and you are leading the way in setting the lowest standards possible.
Thank you for destroying the time-worn craft of tailoring. We might as well buy our suits at Walmart.
This reviewer shared experience about poor customer service and wants this business to "i want tailor4less to allow us to buy 3 suits in the same fabric, or none at all!" as the author lost $950. rristow is overall dissatisfied with Tailor4less. The most disappointing about groomsman suit at Tailor4less was return policy and customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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